How do we make a complaint?

In the first instance we'd encourage our customers to contact our Head of News, Carl Hartley. You can email him: carl@radionewshub.com or contact him by calling +44(0)113 388 6502. Further to this our complaints team will be happy to listen to your concerns. You can email complaints@radionewshub.com. We aim to respond to all formal complaints within ten working days. 

If you're a listener to one of our client radio stations any production complaints such as backing music should be raised directly with the station. We dispatch all bulletins dry and will be unable to assist on this. 

Do you provide bespoke services?

Yes. Bespoke options are available. We already produce these for a number of commercial radio stations in the UK as well as some overseas. Contact us for more information. 

Do you provide an RSS feed?

Yes. On signing up for RNH all customers are provided with a unique code which allows you to display stories as per our terms and conditions. 

I have a question that isn't answered here, what do I do?

Please drop us a line on our "Contact" page and a member of the team will be happy to get back to you. Or you can call during office hours +44(0)113 388 6502

Can I listen to your bulletins?

We are more than happy to provide example bulletins. Please contact us for details.

 

We want to take Radio News Hub bulletins but not the advert, is this possible?

Commercial free bulletins are available but do come at a higher price. Please contact us for details.

Is this service 24/7?

Yes. Our newsroom is staffed 24/7 and RNH bulletins are dispatched hourly. 

Can we take the bulletin live?

All of our bulletins are dispatched via FTP, SFTP, Dropbox and email. We will write to customers should we introduce a live option.

How does my station receive bulletins?

Our bulletins are dispatched via FTP, SFTP, Dropbox or email.

Can I call the newsdesk?

Yes, of course! You can get in touch on +44 (0)113 388 6502. Please be aware that our newsroom provides multiple bulletins each hour so consider emailing in the first instance - support@radionewshub.com

How much will it cost?

Please contact us with your requirements and we will provide you with a no obligation proposal. 

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