'Text to Switch' phone network service - comes into effect
The 'Text to Switch' service regulations, which allow mobile phone users to change their network provider with a single text message, come into force today.
Customers texting their current providers either for a PAC or cancellation code must now receive the information with immediate effect, with the measures then valid for 30 days.
Which? has released a study which suggests many had not bothered to quite a contract because of the prospect of having to phone a call centre.
“Switching supplier should be a quick and easy process, with minimum disruption to the customer. But mobile customers are often put off by having to jump over hurdles to switch providers, even if they could get a better deal somewhere else.
“The introduction of text-to-switch is a step in the right direction, and we welcome the ban on customers having to pay for old and new services at the same time. However, we are disappointed that the regulator hasn’t taken steps to ensure that customers’ new providers handle the switching process, as is the case in the energy market.”
Published: by Radio NewsHub