Big six energy suppliers struggle in customer survey

Big six energy suppliers struggle in customer survey

The UK's smaller energy suppliers lead in a measure of customer satisfaction, says uSwitch's annual Energy Customer Satisfaction Report.

New entrant Octopus Energy takes first place, with 96% overall customer satisfaction, followed by Bulb with 92%.

The big six suppliers take the lowest places on the leader board.

uSwitch says that although overall customer satisfaction has fallen 2.5% in the past year, possibly due to price rises to Standard Variable Tariffs, the top seven suppliers in this year's report have scored more than the big six have ever achieved. 

Published: by Radio NewsHub
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